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AI automation
An internal AI assistant that answers from your own documents
Staff ask questions in plain English and get answers from your own documents, with a link to the source.
- From $2,500 setup
- Live in 2 to 3 weeks
- You own it
Why it matters
When knowledge lives in one person's head, that person becomes the bottleneck.
Source: NBER working paper 31161, Brynjolfsson, Li and Raymond
Read more
When knowledge lives in one person's head, that person becomes the bottleneck, and new staff take months to get up to speed.
This is where AI help is best documented. In a study of 5,179 support agents, an AI assistant raised issues resolved per hour by 14% on average. For the newest and least experienced staff, the gain was 34%.
- QuestionSomeone on your team asks in Slack, Teams or email.
- AnswerThe assistant answers from your own documents.
- SourceEvery answer links to the document it came from.
- Not thereIf the answer isn't in your documents, it says "I don't know".
What we set up
What we set up in writing, before we start.
- Answers from your documents, with a link to the source for every answer
- Says "I don't know" rather than guessing
- Respects permissions, so people only see what they're allowed to
- Updates when your documents change
- Works where your team already works, such as Slack, Teams, email or a simple web page
The process
From first call to running every day.
- 01Pick the leak
- 02Fixed quote
- 03Company brain
- 04Build in your accounts
- 05Supervised start
- 06Live, with guardrails
- 07Monthly numbers
What happens at each step
- Pick the leakFrom the free check or the audit: the one job that costs you most each month.
- Fixed quoteScope, price, timeline and estimated running costs in writing before any work starts.
- Company brainWhat the AI needs to know, written down with you: prices, policies and the answers your best person gives. It comes with your first project.
- Build in your accountsYour forward-deployed engineer sets up phone numbers, AI services and messaging accounts in your name, so you own them from day one.
- Supervised startFor the first weeks the AI drafts and a person on your team approves. We tune it on your real conversations.
- Live, with guardrailsRoutine work runs on its own. Anything sensitive, new or involving money still waits for a person.
- Monthly numbersWhat the AI handled, response times, hours saved and everything it passed to a person.
Human in the loop
A person stays in charge.
AI does
- Answers staff questions from your documents
- Links the source for every answer
- Says "I don't know" rather than guessing
- Shows people only what they are allowed to see
A person does
- Decides what to do with each answer
- Answers customers: the assistant only answers staff
What we measure every month
- Questions answered
- Share answered "I don't know", which shows where documents are missing
- Time for new staff to get up to speed
The rule in full
It answers staff, not customers. Your team decides what to do with each answer.
Price
From $2,500 setup live in 2 to 3 weeks.
From $2,500 to set up, fixed before we start. Most go live in 2 to 3 weeks.
More about price
Running costs, such as AI usage, phone minutes and message fees, are billed by the providers straight to your own accounts, at cost, separate from our fee. We estimate them in the quote.
Add on-call AI engineering from $900 a month if you want us to watch and improve it.
Who it's for
Built for businesses like yours.
Questions
Straight answers.
Will it make things up?
It is set up to answer only from your documents and to link the source, and it says "I don't know" when the answer isn't there. We test it on real staff questions before launch.
Is our data used to train AI models?
We use AI services whose terms exclude training on your data, and the documents stay in storage you control.
The right amount of AI
Ready to put your daily business operations on autopilot?
Stop losing valuable revenue to missed inquiries and back-office admin. Book a 30-minute feasibility call to see what your custom AI system looks like.
Fixed pricing · 100% client-owned systems · Pay at wholesale API cost